You have 30 days from the date of delivery to initiate a return or exchange. Items must be returned within this timeframe to be eligible for a refund or exchange.

• Items must be unworn, unwashed, and in original condition
• All original tags and labels must be attached
• Items must be in original packaging when possible
• Proof of purchase (order number or receipt) must be provided
• Items must not show signs of wear, alterations, or damage

Step-by-Step Process

1. Contact Us: Email us at support@shopbamonline.com or use our contact form with your order number and reason for return
2. Receive Authorization: We'll send you a Return Authorization (RA) number and return shipping instructions
3. Pack Your Items: Securely pack the items in their original packaging with all tags attached. Include your RA number
4. Ship Your Return: Send the package using the provided return label or your preferred carrier with tracking
5. Receive Confirmation: Once we receive and inspect your return, we'll process your refund or exchange

Processing Time

Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Refund Amount

Your refund will include:

• The purchase price of the returned item(s)
• Original shipping costs (if the return is due to our error)

Note: Original shipping costs are non-refundable for standard returns. Return shipping costs are not refundable.

Exchange Process:

1. Contact us to request an exchange and specify the item you'd like to receive
2. We'll confirm availability and provide return instructions
3. Return your original item following our return process
4. Once received and inspected, we'll ship your exchange item at no additional cost

Note: If the exchange item has a different price, you'll be charged or refunded the difference.

If you receive a damaged or defective item, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged or defective item
• A description of the issue

We'll provide a prepaid return label and send a replacement or issue a full refund, including original shipping costs.