Frequently Asked Questions

Ordering & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods. All transactions are encrypted and processed through Shopify's secure payment gateway.

Can I modify my order after placing it?

Please contact us immediately at support@shopbamonline.com if you need to modify your order. We process orders quickly to ensure prompt delivery, so modifications may not always be possible once processing has begun.

Shipping & Delivery

Where do you ship?

We offer complimentary shipping to Canada and the United States. International shipping is available to select countries worldwide. Shipping rates and delivery times vary by destination.

How long will delivery take?

Standard delivery typically takes 7-15 business days for North America. International orders may require additional time depending on customs processing and destination. Expedited shipping options are available at checkout.

Do you offer international shipping?

Yes, we ship to select international markets. Duties, taxes, and customs fees may apply and are the responsibility of the customer. Please check your local regulations for import requirements.

Products & Quality

What types of products do you offer?

Shop Bam Online curates a premium selection of luxury fashion and accessories for discerning customers. Our collection includes designer outerwear, handmade leather footwear, tailored suits, cashmere and wool garments, and sophisticated accessories. Each piece is carefully selected for exceptional craftsmanship, timeless design, and superior materials.

Are your products authentic?

Absolutely. We guarantee the authenticity and quality of every item in our collection. Each product is sourced from trusted suppliers and undergoes rigorous quality inspection before being added to our curated selection.

How do I care for luxury materials?

Care instructions are provided with each product. Generally, cashmere and wool items should be dry cleaned or hand washed in cold water, leather goods should be conditioned regularly, and all garments should be stored properly to maintain their quality. For specific care guidance, please refer to the product page or contact our customer care team.

Sizing & Fit

How do I find my size?

Detailed size charts are available on each product page. Our luxury fashion pieces are designed with precise measurements. If you're between sizes or need personalized fit advice, please contact our customer care team for assistance.

What if an item doesn't fit?

We want you to love your purchase. If an item doesn't fit as expected, please refer to our return policy below. Unworn items with original tags may be returned within 30 days for exchange or refund.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with all tags attached and original packaging intact. Items must show no signs of wear, alteration, or damage. Final sale items, custom orders, and intimate apparel cannot be returned.

How do I initiate a return?

Contact our customer care team at support@shopbamonline.com to initiate a return. We'll provide you with return instructions and a prepaid shipping label where applicable. Refunds are processed within 5-7 business days of receiving your return.

Are there any items that cannot be returned?

Final sale items, custom or made-to-order pieces, and intimate apparel are not eligible for return. These items are clearly marked on the product page.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy exclusive member benefits including early access to new collections.

How can I contact customer support?

Our dedicated customer care team is available to assist you. Email us at support@shopbamonline.com and we'll respond within 24-48 hours. For urgent inquiries, please note this in your subject line.Q: Where can I find your complete refund and exchange policy?
A: For full details on our refund and exchange policy, including timelines and conditions, please visit our [Refund Policy](/policies/refund-policy) page.

Security & Privacy

Is my personal information secure?

Your privacy and security are paramount. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment information, and your personal data is protected in accordance with our Privacy Policy.

Need More Help?

If you have additional questions or need personalized assistance, our customer care team is here to help. Contact us at support@shopbamonline.com.

Curated luxury. Exceptional quality. Timeless style.