Manage Returns & Refunds
Manage Returns & Refunds
Your complete guide to managing returns and refunds
We've made the return and refund process as simple as possible. Follow this guide to initiate a return, track your refund status, and understand what to expect at each step.
Quick Start Guide
Contact Us
Email or use our contact form with your order number
Get Authorization
Receive your RA number and return instructions
Ship Your Return
Pack items securely and ship with tracking
Get Your Refund
Receive refund within 5-7 business days
How to Initiate a Return
Contact Information
To start your return, contact us through one of these methods:
- Email: support@shopbamonline.com
- Contact Form: Visit our contact page
- Response Time: Within 24 hours on business days
Information to Include
When contacting us, please provide:
- Order number (found in your confirmation email)
- Item(s) you wish to return
- Reason for return (optional but helpful)
- Whether you prefer a refund or exchange
- Photos (if item is damaged or defective)
Return & Refund Timeline
| Stage | Timeframe | What Happens |
|---|---|---|
| Contact & Authorization | 24 hours | We review your request and send RA number |
| Shipping to Us | 5-10 days | You ship the item back to our facility |
| Inspection | 2-3 days | We inspect the returned item for eligibility |
| Refund Processing | 5-7 days | Refund issued to original payment method |
| Bank Processing | 5-10 days | Your bank processes the refund to your account |
Total Time: Typically 17-30 days from initial contact to refund in your account
Tracking Your Return Status
You'll receive email updates at each stage:
- Return Authorized: Confirmation with RA number and instructions
- Return Received: We've received your package at our facility
- Inspection Complete: Your return has been approved
- Refund Processed: Your refund has been issued
Packaging Your Return
✓ Original Packaging
Use original box and packaging materials when possible
✓ All Tags Attached
Ensure all original tags and labels are still attached
✓ Include RA Number
Write your RA number clearly on the package
✓ Use Tracking
Always ship with a trackable method for your protection
Refund Methods
Refunds are issued to your original payment method:
- Credit/Debit Card: Refund appears in 5-10 business days after processing
- PayPal: Refund appears in 3-5 business days after processing
- Shop Pay: Refund appears in 5-7 business days after processing
- Store Credit: Available immediately upon request (optional)
Common Questions
Can I return sale items?
Yes, sale items can be returned unless marked as "Final Sale." Final sale items are non-returnable and non-refundable.
What if I lost my receipt?
No problem! We can look up your order using your email address or order number from your confirmation email.
Can I exchange for a different item?
Yes! We're happy to exchange for a different size or color. If you want a completely different item, we recommend processing a return and placing a new order.
What if my return is denied?
If your return doesn't meet our eligibility criteria, we'll contact you to explain why and offer alternatives, such as returning the item to you or providing store credit.
Need Help With Your Return?
Our customer service team is here to guide you through every step of the return process.
Contact Us Now