Shipping & Delivery

Do you offer free shipping?

We offer free shipping on all Canadian orders over $75 CAD. Orders under $75 are charged a flat shipping rate calculated at checkout. Most orders ship within 1–3 business days.

How long does shipping take?

Standard shipping typically takes 5-7 business days within Canada. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please review our full Return Policy for complete details.

How do I initiate a return?

Contact our customer service team with your order number to begin the return process. We'll provide you with return instructions and a prepaid shipping label where applicable.

Can I exchange an item?

Yes, exchanges are available for different sizes or colors of the same item, subject to availability. Please contact us to arrange an exchange.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast, secure checkout experience.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways. We never store your complete payment information.

Product Information

How do I choose the right size?

Each product page includes detailed size charts and measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products authentic?

Yes, all products sold on Shop Bam Online are 100% authentic and sourced directly from authorized distributors and brands.

How should I care for my items?

Care instructions are included with each product and on the product detail pages. Generally, we recommend following the care label on each item to maintain quality.

Still have questions?

Our customer service team is here to help. Contact us and we'll respond within 24 hours.

brent.a.marshall@protonmail.com

1.204.509.6283